Colonial Life (Unum)
IT Director
IT Director within Unum Global Services tasked with leadership of multiple Agile development teams responsible for delivering Enterprise solutions and integration capabilities to achieve strategic business objectives. Responsibilities include management of staffing, budget, coaching, vendor management, strategic planning, and technical direction for technology capability area. Primarily focused on delivery of multiple corporate strategic initiatives via Scrum, Kanban, and Scaled Agile Framework (SAFe) that include teams and resources located onshore, in remote offices, telecommuters, and offshore partners.
Web & Digital Marketing Platform: Spearheaded the modernization of the enterprise’s website technology for unum.com and coloniallife.com. This was delivered by overhauling Sitecore CMS to enable self-service publishing to the Marketing team and automation of digital marketing campaigns through integration with Salesforce CRM. This effort also included being an early adopter for implementation in the enterprise’s Azure cloud environments. This project included extensive collaboration with the Marketing department, external vendors, and employees spread across multiple campuses and time zones. The project was implemented on schedule and under budget and optimized the software footprint to subsequently cut operating costs through reductions in license/maintenance, hosting, and support. Business value was realized within the first six months by enabling the Marketing and Sales teams to collaborate on $14.5M of new premium, 75% decrease in campaign launch time, decreased bounce rates by half, and over 4,100 new B2B Marketing Qualified Leads. Web responsibilities also included supporting various extranet portals and integration services.
Sales Compensation Systems: Leadership of agile team responsible for supporting commission payments for over ten thousand independent Field Agents and Brokers. This included an application development project that automated the setup of new accounts and/or change the commission payments of existing accounts which required extensive integration across multiple systems. The application was completed on schedule and provided the business with faster and more accurate commission setup and changes, reducing manual entry from a 3-day turnaround to 30 second process. Business value was primarily targeted at significantly improving the customer experience but cost savings of more than $3.9M is expected in the first 5 years. Additional Compensation systems managed also included PeopleSoft and legacy systems.
Mobile Apps: Revitalized a mobile app development team to upgrade and enhance the Colonial Life Agents mobile app to include account management and account search features. Also, managed multiple teams (onshore and offshore) in the development of the Agent Assist mobile app for the distribution of qualified leads and tools for sales support. These apps were written primarily in Xamarin for iOS and Android platforms and used a MongoDB backend with feeds from the data warehouse. Additionally, managed an external vendor project to develop a mobile sales support application and integrate it with the internal acquisition systems.
Sales Enablement: Management of the agile team responsible for implementation and delivery of My Learning Connection site for workforce training and licensure. Results included an active user rate of seventy on percent and over two hundred thousand learning objects accessed in the first year. This system included gamification, social, playlists, and other capabilities to drive collaborative interaction and user engagement.
Harmony Enrollment System: Management of agile development teams’ delivery of new product implementations and extended functionality to Colonial Life’s flagship sales acquisition and enrollment system. This included developing responsive design web code and implementing Continuous Integration Continuous Deployment (CICD) capabilities (Jenkins, Octopus, Nugget, Artifactory, Sonar Cube, etc.) along with Test Automation (Gherkin, TDM, and Selenium).
Palmetto GBA (Blue Cross Blue Shield of South Carolina)
Director of eCommerce
Directed an award-winning e-Commerce department of 75+ members comprising multiple teams responsible for delivering innovative solutions for US government contracts (Medicare and South Carolina Medicaid.) Responsible for application development and support, server and database administration, project management, and Social Media Initiatives. Oversight of systems and processes in compliance with Federal and State security and regulatory requirements as well as CMMI and ISO9000 standards. Led the transformation from traditional PMBOK waterfall development to Agile Scrum practices.
Portal Technology: Implemented and launched of the first Medicare Provider Portal, eServices, which maintained over 147,000 registered users allowing healthcare providers to manage their Medicare claims online. This portal required extensive HHS security oversite and auditing for approval. This portal technology was extended to other contractors as a service, offering new growth and revenue opportunities to the company.
Web and Mobile: PalmettoGBA.com, supported numerous government contracts and averaged over 75 million visits annually. Websites offered Search, Web Chat, and interactive self-service tools. Led effort to rebound customer satisfaction scores from low rankings to top tier benchmarking for Medicare contractors (based on ForeSee Results scores). Presented strategy at eGovernment conference in Washington DC. Palmetto GBA’s online subscription services transmitted an average of 75 million listserv messages per year. Additionally, responsible for mobile app delivery (iOS and Android) of various apps.
1998 - 2001
Experience
Fleet Mortgage Group
eCommerce Manager
Provided direction and management for the Emerging Technologies team for the mortgage division of one of the largest U.S. banks, including eCommerce systems, pioneering the first Corporate Intranet, piloting an innovative mobile solution for PalmVII, developing electronic BillPay solution.
Developed and managed systems that provided B2B transactions averaging over $20 million in loans a day and additional B2C growth through Electronic Customer Relationship Management (eCRM) and loan refinancing via the Web.
Palmetto Health
IT Director
Led the technology infrastructure implementation for Cerner Millennium (Clinical System), PACS imaging, Lawson ERP, Remedy Helpdesk, Groupwise, and other enterprise solutions for one of the largest hospital systems in the Southeast.
Directed and managed e-Health (web technologies), Systems Administration, eMail, and Data Security teams for Palmetto Health’s Information Technology Department.
Responsibility for Data Security direction that included providing enterprise-wide information security, data integrity, systems auditing, virus protection, and regulatory compliance.
Long-term interim management of Help Desk and data center operations, including build out and relocation to a new data center.
2016 - Present
Employment
2001 - 2004
2004 - 2016
Deloitte & Touche, LLP
Systems Analyst
Analyst for National Network Services team for the national IT headquarters, providing advanced systems and network support to all U.S. practice offices by implementing major technology solutions and upgrades for branch offices.
1997 - 1998
George Nicholson
Information Technology Director
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